Terms & Conditions

Terms and Conditions of Business – Pest Control Services Limited (trading as “Little Critters”)
Pest Control Services Limited (“Little Critters”) has created these terms and conditions of business to protect both parties. These terms
reflect Little Critters’s commitment to quality, a high standard of workmanship, value for money and best industry practices.
To ensure the pest control and management work are carried out in accordance with the latest and best industry codes of practice,
conforming to all regulations and statutory requirements.
• To provide clients with a prompt and courteous service and delivery.
• To deal with any complaints swiftly and ensure that these are resolved promptly.
• To promote a professional and responsible image of our company and our industry, portraying the pest control industry in the
best possible light at all times.
• To respond to all calls within a 48 hour period and appropriate visits thereafter.
• To attend appointments on time or to call the client in the event that we may be delayed or are unable to attend.
1. The Client
The Client means the customer as specified at the top of the Service Agreement.
2. Payments
The Client will make payments to Little Critters as agreed in the quotation or service contract. Payment must be made either at the time of
the treatment (for one off treatments), or within 30 days of invoice date for all contracts or account customers. Payment may be made by
cheque, cash, BACS, credit or debit card. Payments by credit or debit card will incur a 5% surcharge.
3. Little Critters – The Pest Control Service
a) The pest control service will be carried out in accordance with the criteria of the British Pest Control Association, either as a one off
treatment or at regular intervals as specified in the service contract. Our pest control specialists will use and apply pesticides and
monitoring devices as they deem appropriate on each visit. Any infestation covered by the agreement and discovered during a visit will be
treated immediately. Anything outside of the service agreement is chargeable by Little Critters.
b) The pest control specialist will report to the site’s named contact on each visit and will leave a written report on the findings, treatments
and recommendations made during the inspection.
c) Additional treatment pesticides to control the pests specified on the service agreement will be carried out free of charge. Other
treatments will be discussed and priced before the treatment takes place and only with the consent of The Client or his agent.
4. The Client’s Obligations
a) To minimise pest incidents by carrying out within reasonable time those recommendations made by the pest control specialist as agreed.
b) To provide Little Critters’s pest control specialists and/or duly appointed agents access to carry out its services at any reasonable time
or as specified in our agreement otherwise a £40 fine will be issued unless 48 hours notice is given either by SMS, email or phone call.
c) To make payment of all invoices within 30 days of the invoice date for account clients; or at the time of the treatment for one off
5. The price for services and/or products is specified in the Service Contract.
5.1. The price for visits/treatment required to complete the work is as specified in the Service Contract.
5.2. The Client will pay interest on all late payments at the rate of 10% per month from the date of the invoice if not paid in accordance
with paragraph 2 above.
5.3. Little Critters is entitled to recover all reasonable expenses incurred in obtaining payment from The Client when any payment due to
Little Critters is late.
5.4. The Client is not entitled to withhold any monies due to Little Critters.
5.5. Little Critters is entitled to vary the price if appropriate to take into account:
• Any additional services/treatments/visits requested by The Client which were not included in the original service contract.
• Any increase in the cost of chemicals and products.
• Any damage caused to Little Critters’s equipment which has been left with The Client can be charged accordingly.
5.6. Any additional work required to complete the services which were not anticipated at the time of the service contract and any variation
must be relayed to The Client in writing by Little Critters.
6. Liability
Little Critters and its pest control specialists do not accept any liability for loss, damage or injury to any domestic animals, livestock, birds,
goods or equipment unless the loss, damage or injury was occasioned by negligence of them or their pest control specialists. Notice of any
such loss, damage or injury must be notified in writing to Little Critters offices within 5 (five) days of occurrence.
7. Termination
This contract may be terminated by Little Critters forthwith if The Client is in breach of any of his/her obligations under this contract or if a
company goes into liquidation, receivership or administration or if The Client shall commit an act of bankruptcy or have any receiving order
made against him/her or shall make any arrangement with his/her creditors or any assignment for the benefit of such creditors or if distress
or execution shall be levied or threatened upon any of The client’s property or any judgment against The Client shall remain unsatisfied for
more than 14 (fourteen) days.
The service contract, where applicable, is binding for the agreed term of the contract. The contract shall continue unless terminated at the
end of the term and may only be cancelled on one month’s written notice. If The Client decides to terminate the contract before the agreed
end date, The Client shall be liable for the remaining term outstanding, payable on the day of termination and will have to give two months
written notice.
8. These terms and conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to
the exclusive jurisdiction of the English Courts.